STAFF PORTAL

Box Office and Bar Comps and Discounts

Starting Tabs / Open Tickets – Take a credit card from the person requesting a tab and leave it on the till while it is open. This is a reminder to you and them that it will need to be closed.

Gift Card Redemption / Check Balance – Instructions for older plastic gift cards issued via Square.

Beer Styles Guide

NOTES

• The cooler and snacks should be restocked every night unless otherwise directed by management. 

• Greg Sabin does not get paid for show performances. In exchange, he does not have to pay for his own beer.

Box Office and Bar Comps and Discounts

Admission Pass List

How to Refund an Item on VBO (video)

Box Office vs. Phone Sales Tabs on VBO
• Phone Sales is the option to use when adding a comp to a guest list in advance of the show. This will allow you to include their name to the guest list. Click the space bar in required fields of information that you do not need or have (address, etc.) in order to bypass them.

Rewards Program
• Guests accrue points for ticket purchases that can be redeemed for free tickets to a future show.
• Look up someone’s account – Once ticket quantity is confirmed, select the green “Account Lookup” button below it. Enter the person’s last name or email to search and select the correct account. This will load all of their information, including rewards points. They will then get point credit for the transaction in progress.
• If a guest buys tickets at the box office and wants to get points for their purchase, but you cannot locate their account, please send the following to Tina so points can be manually added.
–> 1) name and email (or rewards number), 2) name of show(s) purchased, 3) number of tickets purchased
• Redeeming points for tickets – If a guest has enough points for redemption, this can be done online by the customer during checkout, when logged into their account. If they are at box office, select the desired tickets and look up their account (see above). Once loaded, a rewards profile section will appear at the bottom of the screen. Click the button to authorize using points, and then click the “Apply (X) Points” button that will become highlighted. You can then charge them for any remaining balance. 

NOTES

• Open Mic – All comedians that sign up on the list are to get an interrobang sticker as they give their name. This will let you know they can be admitted for free. (Any local comedian may see Open Mic for free, regardless.)

• Board Members – Comedy Spot board members do not have to pay admission for shows under $15.

• ENTRY NOT PERMITTED:
Julie McGinnis (refer to photo and info in black binder)
Jerimiah (Jeremy) Honer
Kelli Johnson
Elizabeth Bezark
Nick Altman
William Gillaspy
Palataisi Kaihau
Alex Nye